Presto! Automated Teller Machine (ATM) FAQ

The Presto! Network is a debit network owned and operated by Publix Super Markets, Inc. It consists of over 1,241 ATMs located at Publix Super Markets throughout the southeastern United States. Access is surcharge-free for customers of Presto! member financial institutions.

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How do I benefit from my financial institution’s membership with the Presto! Network?

Banks and credit unions join the Presto! Network to provide convenient surcharge-free ATM access for members like you. Being part of a financial institution that is a member of the Presto! Network gives you surcharge-free access to over 1,220 ATMs located at Publix Super Markets throughout Florida, Georgia, Alabama, Tennessee, North Carolina, South Carolina, and Virginia. Whether you are at home or traveling in this area, you have 24/7 access to your cash.

What is an ATM surcharge fee?

An ATM surcharge fee is assessed by the owner of the ATM for the convenience of using the machine. For non-Presto! members, Publix charges a $2.95 surcharge fee.

How do I become a member of the Presto! Network?

Presto! membership is through your credit union, bank, or prepaid card provider. If you would like your financial institution to consider membership, you can ask them to contact the Presto! Network Manager at (863) 688-1188, ext. 35103. Please note, the final decision whether to join the network rests with your financial institution.

Do the Presto! ATMs accept deposits?

No, the ATMs are not capable of accepting deposits. You can make withdrawals, balance inquiries, and transfers.

My financial institution notified me that I have access to the Presto! ATMs. Is any type of enrollment required?

Participation is handled by the individual financial institution. Please verify with them that your card includes Presto! membership benefits.

I am concerned about skimming activities at ATMs. How secure are Presto! ATMs?

Our ATMs are equipped with anti-skimming technology that prevents the reading and transmission of card data by unauthorized devices.

Am I able to use my chip card at a Presto! ATM?

All Presto! ATMs are EMV-enabled, allowing you to use your chip card.

Where are Presto! ATMs located?

You will typically find a Presto! ATM on the exterior wall of a Publix store, near the entrance. There is at least one Presto! ATM at each of over 1,220 stores. Our stores are located in Florida, Georgia, Alabama, Tennessee, North Carolina, South Carolina, and Virginia. Find a Publix near you.

What denominations do Presto! ATMs dispense?

Presto! ATMs dispense $20 bills.

Are there any withdrawal limitations at Presto! ATMs?

There is a per-transaction withdrawal limit of $600. However, multiple transactions can be completed until the maximum withdrawal limit set by your financial institution is reached. Note: Some financial institutions have daily limits lower than $600. Contact your institution to learn your daily limit.

How do I know if my financial institution is a member of the Presto! Network?

View a list of participating financial institutions. Please note, Presto! benefits are at the discretion of your financial institution. We suggest you verify your participation with them.

Can I use the ATM even if my financial institution isn’t a member of the Presto! Network?

Yes, you will be able to use the ATM. However, you will be assessed a $2.95 surcharge fee.

I was charged a fee from my bank or credit union even though they are a Presto! member. What is this fee and how do I know in advance if I will be charged one?

Some banks and credit unions charge a nominal fee for using ATMs that aren’t owned by the bank. This is often called a foreign fee. Refer to your bank’s fee schedule for any charges they may assess for this reason.

I believe I was charged incorrectly for my ATM/POS transaction. Who can I contact?

Please contact Publix Super Market’s EFT Accounting department at (877) 773-7865.

I suspect fraudulent use of my card. Who can I contact?

If you have noticed suspicious activity involving your account, please contact your bank or credit union directly. We will be glad to provide them with information needed to complete the investigation.

I am with law enforcement, and I need information about or video footage of a transaction that occurred at Publix. Who do I contact?

For transaction information or video requests, please contact Publix Super Market’s Loss Prevention Operations department at (863) 688-1188, ext. 58500.

I’m not familiar with using ATMs. How do I use my card to make a withdrawal, what is a PIN, and do I need to know my account number?

Presto! does not have access to your account information. Please direct this question to your card issuer. There may be a toll-free phone number for their customer service department on the back of your card. We also suggest visiting the card issuer’s website to find more information on using your card.