E-Receipts FAQ

E-receipts are digital images of store receipts that you can access anytime from your device.

The ability to display and review e-receipts and their items is just one convenient benefit available to you as a Publix account holder. From your e-receipts item list, you can save items as favorites and add them to your shopping list. This will make future shopping lists even easier to create.

1. To enroll in e-receipts, you’ll need a Publix account. Sign up for an account, if you don't already have one.
2. Sign in to your account. Click the Profile icon in the top right of the screen.
3. Click E-Receipts. Click Edit Settings to set up your preferences.

You also have the option to receive a printed copy at checkout and/or have a copy sent to your email.

Once enrolled, simply enter your phone number on the PIN pad at checkout, so we know it's you.

Unfortunately not. Only you can sign up by setting your preferences in your account profile.

1. Sign in to your account. Click the Profile icon in the top right of the screen.
2. Click E-Receipts. Click Edit Settings to set up your preferences.

Once enrolled, sign in to your Publix.com account and click the Profile icon in the top right of the screen. Click E-Receipts to view your e-receipts and item lists.

If you choose to save your e-receipts online, the images are available immediately, and are kept for up to six months from the purchase dates. It can take up to 24 hours to receive an email of a receipt.

You can view e-receipt items (your purchase history) within 24-48 hours; they are stored for 18 months.

1. Sign in to your account. Click the Profile icon in the top right of the screen.
2. Click E-Receipts. Click Edit Settings to change your preferences.

E-receipts work just like paper receipts. At Publix, we always cheerfully refund the purchase price of an item when a customer isn’t fully satisfied. Simply show your e-receipt to a Customer Service associate and he or she will take care of the rest. You can show the e-receipt as an electronic version from your mobile device, or as a printed copy.

Not at this time. E-receipts are for in-store purchases only; simply enter your phone number on the PIN pad at checkout. E-receipts aren't available for purchases made online, including delivery and curbside.

Unfortunately, if your phone number is not entered into the PIN pad at checkout, we are unable to access your e-receipt preferences. We are unable to add e-receipts to your account after payment. However, the register will default to a paper receipt for you.

When entering your phone number on the PIN pad, please look for the words “Customer Accepted” on the checkout screen. This confirms your phone number has been entered.

If you don't want to keep a record of a particular purchase, simply don't enter your phone number at checkout. An e-receipt won't be saved to your account.

E-receipts allow you the ability to display, review, email, take a screenshot, and reprint your e-receipts at any time from your Publix account. You'll have no worries about misplacing a paper receipt.

There should be no changes as to how you use e-receipts with savings programs, but to be sure, we recommend checking with the savings program (third-party vendor) before you begin.