Customer Service

Do you allow open carry of guns in your stores?

Publix respectfully requests that only law enforcement officials openly carry firearms in our stores.

Where can I find my store's contact information?

Visit our store locator for contact information, services offered, and store hours for your neighborhood Publix.

How can I contact Publix Corporate Office?

Call 1-800-242-1227 for store-related comments. For questions relating to personnel, payroll, benefits, stock, employment, real estate, or accounting, call 1-863-688-1188.

Our Customer Care Department hours are 9 a.m. to 6 p.m., Monday through Friday, and 9 a.m. to noon on Saturdays. We are closed Memorial Day, July 4, Labor Day, Thanksgiving, Christmas, and New Year's Day.

You may also send us an e-mail or letter.

What is the Publix Guarantee?

The philosophy of pleasing our customers was established from the beginning by our founder, George W. Jenkins. The purpose of our guarantee remains to satisfy the customer: "We will never knowingly disappoint you. If for any reason your purchase does not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request."

What is the Publix Promise?

Our Publix Promise guarantees that if during checkout, the scanned price of an item (excluding alcohol and tobacco products) exceeds the shelf price or advertised price, we will give the customer one of that item free. We will charge the lower price for the remaining items.

What forms of payment does Publix accept?

Publix gladly accepts cash, checks with proper identification, debit cards, and five types of credit cards: American Express, Visa, MasterCard, and Discover Network. We also participate in the WIC program and the Electronic Benefits Transfer program.

Can I order products prior to my shopping trip?

Yes, Publix offers In-Store Pickup — a quick and easy way to order your favorite Deli subs, sliced meats, and cheeses, as well as Bakery, Deli, Produce, and Seafood platters and more. Start your order today!

Get more detailed information from our In-Store Pickup FAQ.

How can I place a special order for a large quantity?

Contact your local store manager for help placing an order for a large quantity of a particular item.

Do you deliver groceries?

Yes, Publix now offers delivery in select areas across the Southeast! Find out more.

Get more detailed information from our Delivery & Curbside Pickup FAQ.

How can I purchase a gift card or check its balance?

You can purchase a Publix gift card for any amount from $5 to $500 at the Customer Service Desk in any of our stores using cash, check, debit, or credit card. You may also submit your order online at our gift card website. If you prefer, you can call 1-800-830-8159 and pay with a regular check, cashier's check, or a credit card.

To check the balance on a Publix gift card, visit the Customer Service Desk at any Publix store or check the last receipt on which the gift card was used.

What is your policy on carryout service?

We pride ourselves on our outstanding customer service. That service includes taking your groceries to your vehicle.

Does Publix cash checks?

Yes, Publix does cash personal and payroll checks at all stores. To cash a check at Publix you must provide a driver's license, state-issued photo identification card, or military identification.

Does Publix sell or cash money orders?

Publix sells, but does not cash, money orders at all stores except GreenWise Market locations.

Does Publix offer Western Union services?

Yes, Publix offers Western Union money transfer services at all stores except GreenWise Market locations.

How can I apply for a job in a Publix store?

We are now accepting online applications. To apply to work at Publix, visit our Talent Application Gateway.

Customer Service FAQ