For the latest news and information about how Publix is responding to coronavirus in our stores, please visit publix.com/coronavirus. Here you will find adjusted store hours, steps to shop online, and answers to frequently asked questions.
If your inquiry is related to a delivery or curbside online order, please visit https://delivery.publix.com/help to chat with a member of the Instacart Care team. Given the recent surge in volume, they are temporarily directing all customers to their online chat.
Please complete the form below. We do our best to respond within two business days, but it may take longer if our volume is unusually high. For urgent matters, please call 800-242-1227 during business hours.
Please review the errors below.
In order to better serve you, please provide as much information as possible. The more information we have, the better equipped we are to serve you in a timely manner.
We've received your email and look forward to assisting you shortly. We make every effort to respond to all inquiries within 24–48 business hours.
For urgent matters, please call us at 1-800-242-1227 during normal business hours.
Monday - Friday 9am - 6pm (EST)
Saturday 9am - noon (EST)
Social Media 8am- 8pm, 365 days a year
Publix Super Markets, Inc.
ATTN: Customer Care
PO Box 407
Lakeland, FL 33802-0407