Accessibility at Publix

Website Accessibility Statement

Publix Super Markets, Inc. is committed to facilitating the accessibility and usability of its website for all individuals with disabilities. We continue to improve accessibility to our online services and strive to create an accessible and barrier-free environment by making every effort to meet Level AA design standards recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG 2.1).

For the best experience, we recommend using the most current version of any browser and assistive technology application. We further recommend trying different browsers with your assistive technology to determine which combination works best for you. The use of the version of the browser or assistive technology released immediately prior to the latest version also should provide a good user experience.

At Publix, we view accessibility as an ongoing effort and are continually seeking solutions that will ensure accessibility to all users. As such, our web team routinely receives training and updates on website accessibility. We also test our website on a periodic basis with assistive technology such as NVDA and VoiceOver, and we work with users with disabilities who use these technologies to conduct testing. If you are experiencing issues with the accessibility of the website or would like to give us feedback, please contact us Monday – Friday 8 am – 7 pm (Eastern) or Saturday 9 am – noon (Eastern) at 800-242-1227; or you may email anytime at accessibility@publix.com or reach us via US Mail at Publix Super Markets, Inc. - Employment Law & Investigations, 3300 Publix Corporate Parkway, Lakeland, FL 33811.

Service Animal Policy

Publix permits service animals in the areas of its premises that are open to the public.

A service animal is a dog or miniature horse that is individually trained to do work or perform tasks to assist an individual with a disability. Dogs, miniature horses, or other animals that provide only emotional support, comfort, or companionship are not considered service animals.*

A service animal must be under the control of its handler. A service animal must have a harness, leash, or other tether, unless the handler is either unable to use the same because of a disability, or the use of the same would interfere with the service animal’s safe, effective performance of work or tasks. In such case, the service animal must otherwise be under the handler’s control, such as through voice commands, signals, or other effective means.*

Animals that are not service animals will be asked to leave the premises. Service animals that are out of control, pose a threat to health or safety, or are not housebroken will also be asked to leave the premises. The individual whose animal is asked to leave the premises may continue to shop at the store without the animal. Publix will gladly provide personal shopping assistance to such individual upon request.

All service animals are prohibited from being carried in a shopping cart (even on a mat), or wheelchair basket attachments.

*Source: https://www.ada.gov/service_animals_2010.htm