Accessibility at Publix

Website Accessibility Statement

Publix Super Markets, Inc. is committed to facilitating the accessibility and usability of its website for all individuals with disabilities. Publix continues to enhance its website and uses the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as guidance. Our website will be tested on a periodic basis with assistive technology such as screen readers and screen magnifiers, and by users with disabilities who use these technologies.

Contact Publix With Your Accessibility Questions

Please note that our efforts are ongoing. If at any time you have specific questions or concerns about the accessibility of any particular web page on publix.com, please contact us at accessibility@publix.com.

Service Animal Policy

Publix permits service animals in the areas of its premises that are open to the public.

A service animal is a dog or miniature horse that is individually trained to do work or perform tasks to assist an individual with a disability. Dogs, miniature horses, or other animals that provide only emotional support, comfort, or companionship are not considered service animals.*

A service animal must be under the control of its handler. A service animal must have a harness, leash, or other tether, unless the handler is either unable to use the same because of a disability, or the use of the same would interfere with the service animal’s safe, effective performance of work or tasks. In such case, the service animal must otherwise be under the handler’s control, such as through voice commands, signals, or other effective means.*

Animals that are not service animals will be asked to leave the premises. Service animals that are out of control, pose a threat to health or safety, or are not housebroken will also be asked to leave the premises. The individual whose animal is asked to leave the premises may continue to shop at the store without the animal. Publix will gladly provide personal shopping assistance to such individual upon request.

All service animals are prohibited from being carried in a shopping cart (even on a mat), or wheelchair basket attachments.

*Source: https://www.ada.gov/service_animals_2010.htm